SAS is hiring a Cloud Services Delivery Manager in London, Marlow or Glasgow, UK. Candidates need at least five years of relevant experience in service management, customer success, project management or consulting.
Background & Job Description
SAS, a global data and artificial intelligence company, is inviting applications for a Cloud Services Delivery Manager to join its Cloud Services Delivery team in the United Kingdom.
The role focuses on helping enterprise customers maximise the value of SAS cloud software and managed application services. The successful candidate will work closely with customers and internal teams to improve service delivery, address technical and operational challenges, and ensure solutions support customers’ business objectives.
The position offers an opportunity to work at the intersection of cloud technology, customer success and service management. It is suited to experienced professionals who can manage customer relationships, coordinate complex services and drive continuous improvement.
The advertised locations are London, Marlow and Glasgow. The role follows a hybrid working arrangement, and the vacancy states that no travel is required.
Job Overview
| Detail | Information |
|---|---|
| Organisation | SAS |
| Job title | Cloud Services Delivery Manager |
| Job category | Information Technology |
| Locations | Marlow, London and Glasgow, United Kingdom |
| Work arrangement | Hybrid |
| Employment type | Not specified in the supplied advertisement |
| Required experience | At least 5 years in a relevant role |
| Education | Bachelor’s degree or technical certifications preferred, but not required |
| Travel | None stated |
| Salary | Not specified |
| Application deadline | Not stated |
| Official application | Apply through SAS Careers |
Tasks and Responsibilities
The Cloud Services Delivery Manager will oversee customer accounts and help ensure SAS cloud services deliver the expected business outcomes.
Key responsibilities include:
- Customer relationship management: Maintain strong relationships with enterprise customers, understand their priorities and represent their needs within SAS.
- Customer success planning: Develop plans linked to customer business objectives and identify measurable benefits from using SAS cloud software and managed services.
- Service delivery management: Monitor service-level agreements, conduct service health reviews and coordinate responses to urgent customer issues.
- Cross-functional collaboration: Work with sales, customer success, product management, research and development, technical support and professional services teams.
- Issue resolution: Apply critical thinking and service management practices to investigate problems, coordinate root-cause analysis and ensure corrective actions are implemented.
- Account development: Support customer renewals, identify opportunities for account growth and help customers expand their use of SAS technologies.
- Performance and budget oversight: Monitor customer budgets, service performance and hosting capacity while recommending improvements to maintain application performance.
- Continuous improvement and security: Track outstanding issues, communicate progress and ensure relevant security policies and processes are followed.
The role may involve managing complex customer portfolios across different regions and responding to critical issues outside normal business hours when required.
Qualifications and Eligibility
SAS requires candidates to have at least five years of relevant professional experience in one or more of the following areas:
- Service account management
- Customer success management
- Project management
- Consulting or a related role
Experience in at least one industry vertical is preferred.
Essential Skills
Applicants should demonstrate excellent communication skills, the ability to work under pressure and experience presenting information to end users. They should also be able to work independently, collaborate with different teams, influence stakeholders and understand technical concepts and service environments.
Knowledge of service management, accountability and relationship management is important.
Desirable Qualifications
An ITIL qualification is preferred but is not essential. A bachelor’s degree or relevant technical certification is also preferred, although the advertisement states that these are not mandatory. Equivalent combinations of education, training and experience may be considered.
Right-to-work requirement: Applicants must provide proof of their legal right to work in the UK location for which they are applying.
Additional Information
The role is based in Marlow, London or Glasgow, with hybrid working arrangements. The advertised vacancy does not specify a salary, application closing date or complete details of the employment benefits.
Candidates should review the official vacancy and prepare a CV highlighting relevant experience in service delivery, enterprise account management, cloud technologies, customer success and stakeholder coordination.
How to apply: Visit the official SAS Cloud Services Delivery Manager application page, review the job requirements and submit your application online.
SAS also states that official recruitment emails come from verified sas.com email addresses and that it never asks candidates for money or sensitive personal information as part of recruitment.
Frequently Asked Questions
1. What is the SAS Cloud Services Delivery Manager role?
It is a customer-facing IT role focused on managing cloud service delivery, maintaining enterprise customer relationships and helping customers achieve their business objectives through SAS technologies.
2. Where is the position based?
The advertised locations are Marlow, London and Glasgow in the United Kingdom.
3. How much experience is required?
Candidates need at least five years of experience in service account management, customer success management, project management, consulting or a related field.
4. Is an ITIL qualification compulsory?
No. ITIL certification is preferred but not essential.
5. Is a university degree required?
A bachelor’s degree or technical certification is preferred but not mandatory. SAS may consider equivalent combinations of related education, training and experience.
6. Is the position hybrid?
Yes. The role is advertised as hybrid, although the supplied information does not specify the exact number of office-working days.
7. Is UK work authorisation required?
Yes. Candidates must provide proof of their right to work in the relevant UK location.
8. What is the salary for this position?
The supplied vacancy does not state the salary. Applicants should consult SAS for compensation details.
9. What is the application deadline?
No closing date is provided in the supplied advertisement. Check the official vacancy page for current application status.
10. How can I apply?
Submit your application through the official SAS recruitment portal.
Opportunities Feed Assessment
The SAS Cloud Services Delivery Manager vacancy may suit experienced IT and customer success professionals with strong service management, stakeholder engagement and problem-solving skills. Candidates with enterprise account experience and an understanding of cloud services may be particularly well aligned with the responsibilities described.
Applicants should confirm the salary, employment terms and any additional requirements directly with SAS before applying.
Disclaimer: Opportunities Feed shares job opportunities for informational purposes. It is not affiliated with SAS and does not recruit on the company’s behalf. Applicants should verify all information through the official SAS careers website.
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