Overview
UNICEF is recruiting a Systems Helpdesk and Rollout consultant for a 12-month assignment associated with Florence, Italy, and remote work with travel. Vacancy 595838 closes on 5 October 2026. This is an experienced specialist consultancy.
About the Assignment
The consultant will support users of corporate systems, manage and route requests, produce guidance, help with onboarding and training, and monitor system adoption. Work involves coordination with project managers and product owners.
Benefits and Contract Terms
The assignment combines remote delivery with travel requirements. The vacancy does not publish a fixed salary or separate universal travel allowance. Read the Terms of Reference and financial proposal template before calculating fees and travel costs.
Eligibility
The notice requires a relevant master’s degree, at least five years of applicable enterprise-system support experience, and English fluency. Experience with distributed users, training delivery and UNICEF systems is relevant. Consult the full notice for its detailed technical requirements.
Application Process
Read the official UNICEF vacancy and linked Terms of Reference, then use Apply now to submit through the recruitment portal.
Required Documents
- Updated Talent Management System profile and CV.
- Cover letter.
- Separate financial proposal using the linked template.
Preparing a Focused Application
Choose examples that show how you have supported users through a system change. Explain the issue, how you diagnosed it, what you resolved yourself and what you escalated. If you delivered training, describe the audience and how you assessed whether users could complete the task afterwards.
For your financial proposal, read the deliverables before choosing a fee structure. Make sure any assumptions about working days, missions and expenses follow the supplied template. Keep the technical case for your experience separate from the financial file where the portal requires separate submissions.
Deadline
5 October 2026 at 11:55 p.m., Western Europe Daylight Time.
Summary Table
| Organization | UNICEF |
|---|---|
| Vacancy | 595838 |
| Contract | Consultancy, 12 months |
| Arrangement | Florence / remote with travel |
| Deadline | 5 October 2026 |
Conclusion
Apply if your background matches the systems-support and rollout requirements. Use the official documents to confirm the scope, costs and travel expectations before submitting.
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