UNESCO is seeking a junior application support consultant for a six-month contract in Paris, France. Applicants need IT support experience and must submit a technical and financial proposal by 27 October 2026.
Background & Job Description
UNESCO is inviting applications for a Junior Application Support and Proactive User Assistance Consultant within its Bureau for Digital Business Solutions (DBS) in Paris, France.
The six-month consultancy will support users of Core Planner and Core Manager, platforms used for programme planning, implementation, monitoring and reporting. The assignment also focuses on identifying recurring technical issues, improving support documentation and preparing for AI-enabled self-service.
The contract is expected to begin around 1 November 2026 and run until 30 April 2027. The opportunity is open to external candidates and will be delivered on-site at UNESCO premises.
Consultancy Overview
| Detail | Information |
|---|---|
| Organisation | UNESCO |
| Assignment | Application Support and Proactive User Assistance |
| Contract level | Level 1 – Junior |
| Contract type | Consultant contract |
| Location | Paris, France |
| Duration | 6 months |
| Expected contract period | 1 November 2026 – 30 April 2027 |
| Hiring unit | Bureau for Digital Business Solutions |
| Language | English; French is an advantage |
| Remuneration | Applicants must propose a monthly fee in USD or EUR |
| Application deadline | 27 October 2026 |
| Official application | UNESCO Careers |
Tasks and Responsibilities
The consultant will help ensure that users can access and use UNESCO’s Core Planner and Core Manager platforms effectively.
Key responsibilities include providing first-line support for access, navigation and general usage questions; tracking service desk tickets; keeping users informed; and escalating complex technical issues to the relevant support teams.
The consultant will also analyse service desk data to identify recurring problems, investigate their causes and recommend improvements. This work will help reduce repeated user issues and improve the quality of support documentation.
Another important component involves preparing for AI-enabled support. The consultant will help catalogue frequently asked questions, organise support content and, where the planned pilot is active during the contract, assess the accuracy of AI-generated responses.
Deliverables are expected to include baseline ticket data, recurring-issue analysis, recommendations for frequently asked questions and knowledge resources, a catalogue of questions suitable for AI self-service, and a final report.
Qualifications and Eligibility
Applicants should meet the following requirements:
- Hold a university degree in information systems, information technology, public administration or a related field, or have equivalent professional experience.
- Have proven experience in application support or service desk functions for enterprise business applications.
- Have experience using IT service management or ticketing tools.
- Demonstrate strong written and spoken English.
- Possess strong communication, organisation, accountability and teamwork skills.
Experience with programme planning, monitoring and reporting processes is beneficial. Familiarity with UNESCO’s programming cycle, including C/5 and EX/4 processes, is also useful.
Candidates with experience analysing support data, identifying recurring issues and working with AI-enabled support or knowledge management tools may be particularly well suited to the assignment.
Additional Information
Applications must be submitted online through the official UNESCO Careers website by 27 October 2026, midnight UTC+2.
Candidates are required to combine the following documents into one single PDF file:
- An updated curriculum vitae.
- A technical proposal of one to two pages explaining the proposed approach and methodology.
- A financial proposal stating the proposed monthly fee in US dollars or euros for the period from 1 November 2026 to 30 April 2027.
The advertised information does not specify a fixed salary or consultancy fee. Applicants must therefore state their proposed monthly fee in the financial proposal.
The recruitment process may include a recorded video interview, written assessments, a panel interview and reference checks.
How to apply: Visit the official UNESCO vacancy page, review the complete requirements and submit the required documents before the deadline.
UNESCO states that it does not charge applicants fees at any stage of its recruitment process.
Frequently Asked Questions
1. What is the UNESCO Junior Application Support Consultancy?
It is a six-month consultancy within UNESCO’s Bureau for Digital Business Solutions, supporting users of the Core Planner and Core Manager applications.
2. Where is the consultancy based?
The assignment is based on-site at UNESCO premises in Paris, France.
3. What is the duration of the contract?
The consultancy is expected to run for six months, from 1 November 2026 to 30 April 2027.
4. What is the application deadline?
Applications close on 27 October 2026 at midnight UTC+2.
5. What qualifications are required?
Applicants need a relevant university degree or equivalent professional experience, experience in enterprise application support or service desk functions, and familiarity with ticketing tools.
6. How much does UNESCO pay for this consultancy?
The vacancy does not state a fixed fee. Applicants must submit a financial proposal quoting their monthly fee in USD or EUR for the six-month assignment.
7. Which documents must applicants submit?
Applicants must combine an updated CV, a one-to-two-page technical proposal and a financial proposal into one PDF file.
8. Is French compulsory?
The vacancy requires fluency in English. French is listed as an advantage rather than a mandatory requirement.
9. Can external candidates apply?
Yes. The vacancy explicitly states that recruitment is open to external candidates.
10. How can I apply?
Submit an online application through the official UNESCO Careers vacancy page.
Opportunities Feed Assessment
This consultancy may suit IT support professionals with experience in enterprise applications, service desk operations and ticket analysis who want to contribute to digital services within a United Nations organisation. Applicants should prepare a clear technical methodology and a realistic financial proposal, as both are required for consideration.
Disclaimer: Opportunities Feed shares career and education opportunities for informational purposes. It is not affiliated with UNESCO and does not recruit on the organisation’s behalf. Applicants should verify the requirements and submission instructions through the official UNESCO website.
SEO Keywords: UNESCO consultancy 2026, UNESCO jobs Paris, UNESCO application support consultant, junior IT support consultancy, UNESCO consultant contract, UN IT support jobs, application support jobs France, service desk consultant, enterprise application support, UNESCO careers 2026, digital solutions consultancy, AI-enabled user support
