Johns Hopkins Hospital is hiring a Customer Service Representative in Baltimore, Maryland. Earn up to $20.88 per hour while supporting patients, families, and healthcare teams in a leading medical institution.
Customer Service Representative Job 2026: Earn Up to $20.88 Per Hour at Johns Hopkins Hospital
Johns Hopkins Hospital is currently recruiting a Customer Service Representative to join its Oncology Department in Baltimore, Maryland. This opportunity is ideal for individuals seeking a healthcare support role that combines customer service, administration, and patient interaction within one of the most respected healthcare systems in the United States.
The position offers competitive pay, excellent benefits, tuition assistance, and valuable experience in a fast-paced clinical environment.
About Johns Hopkins Hospital
Johns Hopkins Hospital is internationally recognized for excellence in patient care, medical research, and healthcare innovation. As part of the Johns Hopkins Health System, employees have the opportunity to contribute to meaningful work that positively impacts patients and communities every day.
Position Overview
Job Title: Customer Service Representative
Department: Oncology Unit (Weinberg 4AB)
Location: Baltimore, Maryland, USA
Employment Type: Full-Time
Shift: Night Shift
Schedule: 40 Hours Per Week
Salary: $17.99 – $20.88 per hour
The successful candidate will serve as a central point of contact for patients, families, visitors, nurses, physicians, and other healthcare professionals.
About the Oncology Unit
The Weinberg 4AB Unit is a 36-bed inpatient oncology department providing specialized medical care to adults diagnosed with solid tumor cancers.
The Customer Service Representative plays a critical role in ensuring efficient communication and administrative support across the unit.
Key Responsibilities
Responsibilities include:
- Serving as the primary communication hub for the care unit
- Greeting and assisting patients, visitors, and families
- Supporting nursing and administrative teams
- Coordinating communication among healthcare professionals
- Managing administrative and clerical tasks
- Utilizing hospital information systems and software
- Maintaining patient records and documentation
- Supporting daily unit operations
- Delivering exceptional customer service in accordance with hospital standards
Eligibility Requirements
Applicants should possess:
Education
- High School Diploma or equivalent
Experience
- Minimum of six months of experience in a healthcare or office environment
Skills
Candidates should demonstrate:
- Strong customer service abilities
- Excellent communication skills
- Professional interpersonal skills
- Ability to work effectively in a fast-paced environment
- Strong organizational abilities
- Teamwork and collaboration skills
- Attention to detail
Technical Requirements
Applicants should have:
- Proficiency in Microsoft Word
- Familiarity with spreadsheets and presentation software (preferred)
- Ability to learn clinical and administrative software systems
- Basic computer literacy and data management skills
Salary and Benefits
Johns Hopkins offers a competitive compensation package that includes:
Compensation
- Minimum Salary: $17.99 per hour
- Maximum Salary: $20.88 per hour
Final compensation depends on qualifications, experience, and internal equity considerations.
Employee Benefits
Successful candidates may receive:
- Comprehensive medical insurance
- Dental coverage
- Vision insurance
- Paid time off (PTO)
- Tuition reimbursement
- Educational assistance for dependents
- Employee referral bonuses
- Career development opportunities
- Access to one of the nation’s leading healthcare systems
Who Should Apply?
This position is ideal for:
- Entry-level healthcare professionals
- Administrative assistants
- Customer service professionals
- Medical office support staff
- Recent graduates seeking healthcare experience
- Individuals interested in hospital administration careers
Work Authorization Requirement
Applicants must already possess authorization to work in the United States.
Visa sponsorship is not available for this position.
Why Join Johns Hopkins?
Working at Johns Hopkins offers:
- Professional growth opportunities
- Exposure to world-class healthcare operations
- Competitive compensation and benefits
- Meaningful patient-centered work
- Inclusive and supportive workplace culture
- Opportunities for continuing education and advancement
Employees become part of a healthcare institution known globally for excellence in medicine, research, and innovation.
Final Thoughts
The Customer Service Representative position at Johns Hopkins Hospital presents an excellent opportunity for individuals looking to build a rewarding career in healthcare administration and patient services. With competitive pay, strong benefits, professional development opportunities, and the chance to support patients during critical stages of care, this role offers both personal and professional fulfillment.
Qualified candidates interested in healthcare support and customer service are encouraged to apply before the position is filled.
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